Bank of America Financial Center

Reviews

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  I came in Wednesday August 30, 2017 @ 3pm to schedule an appointment to close my safety deposit box. I've scheduled my appointment for August 31, 2017 @ 1pm. They sent me a text message for a reminder and they've also printed out an appointment confirmation for me. I got here 10 minutes early and I am sitting in the waiting area as I'm writing this review. It is now 1:20pm. Baijinder Dhunna, the branch manager walked right past me after I told him when my appointment was. He then helped another customer that had be waiting before I arrived. Why make me schedule an appointment if you're going to make me wait this long? Edit: 1:30pm: Dora Leidinger, relationship manager came up to me and asked if I had an appointment. I told her that I had an appointment at 1. She quickly replied that my appointment was at 2. We walked to her desk and she went on her computer to confirm when my appointment was. She was wrong. It was at 1. Apparently, she was supposed to the manager I had scheduled an appointment for. Bottom line, this branch does not care about you. I only needed 5 minutes to close my safety deposit box. 5 minutes. They are EXTREMELY unorganized and lazy. Stay away. If you use BOA, use a different branch.
  By Michael Andres, September 26, 2017

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